TERMS & CONDITIONS

FARM EXPERIENCES

1. REFUNDS/CANCELLATIONS
Refunds of event fees will only be given if:
- The event is cancelled or rescheduled due to host/artist illness or insufficient enrolments.  Minimum enrolments are required for all events. Should an event have to be cancelled due to insufficient enrolments or host/artist illness, all participants enrolled in that event will be contacted and an alternative date or a full refund will be offered.
- If you choose to withdraw from an event, a refund will only be available only if the ticket/s can be resold.    
When a refund cannot be provided:
- Southern Highlands Flower Farm cannot accept responsibility for changes to participants' personal circumstances that prevent attendance, or “change of mind” or “postponements due to Government restrictions”.
- If you choose to withdraw and ticket/s cannot be resold, then event fees are forfeited.  Ticket/s can however be transferred to another attendee on request.
- It is the participant’s responsibility to ensure they remember to attend an event. If you forget the date, your ticket is non-refundable.  
2. YOUR OBLIGATIONS
You must comply with all requests from Southern Highlands Flower Farm representatives with regard to health and safety. Failure to do so will result in you being asked to leave the event (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the event. If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the event, you will be required to leave the event and we shall not be liable to refund your ticket fee or any other payment.
Southern Highlands Flower Farm is a registered COVID Safe business. It is a requirement that all event attendees comply with current COVID guidelines.
You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to an event by you.
3. LIMITATIONS OF LIABILITY
Whilst every reasonable precaution is taken by us to ensure security and safety at the workshop, we shall not in any way be liable for any loss or damage suffered by you in relation to the event. As a working flower farm, there are naturally hazards and risks throughout the farm. Attendance and participation at our events are entirely at your own risk.
4. PHOTOGRAPHY & VIDEO
Photos and/or videos may be taken during the workshop for marketing purposes. If you do not wish to be photographed/recorded, please let a staff member know before the workshop starts. Photography and/or video will be used to promote workshops and events via social media, marketing materials and website.

DAHLIA TUBERS

Dahlia tubers will be available for sale online when dividing is finished in Winter, with a second release in Spring (after planting out our farm), until sold out. Email subscribers will be notified of the sale the day before advertised on social media.
All varieties will show as sold out until the sale is published. I keep my entire catalogue online and update it throughout the year with new varieties so that the variety information is available for everyone as a reference. If during dividing I find I will not be able to supply certain varieties in the upcoming tuber sale, I will mark them as not available for this year or remove them from the site during the sale.
I will not be shipping Dahlia tubers until eyes are clearly visible to all growers, guaranteeing you a viable tuber. Tubers BEGIN shipping in OCTOBER. My farm is in a cool climate area and it takes a good while for my tubers to wake up. I will not be shipping any dormant tubers earlier.
If any varieties that you order do not make it through storage, you will be contacted immediately and given a refund - I do not substitute tubers at my discretion as you are obviously ordering specific varieties.
Please contact me immediately (with photographs) if there is any issue on arrival of your order and I will rectify immediately (claim period is maximum one week after receipt). A Dahlia Growing Guide is provided with your order to assist you in storing and growing your Dahlia's successfully, however NO responsibility is taken by me for the tubers or their growth after you have received them. You need to monitor your tubers while they are being stored to ensure they stay in a viable condition. Every climate and soil type is different so it is very important you learn what works in your individual environment.
Please note that tubers should not be planted until all risk of frost has passed. The general recommendation in Australia is that Dahlias are planted the first weekend of November, but you can alter this to suit your own climate (at your own risk).
All Dahlia tubers available from Southern Highlands Flower Farm have been grown, harvested, sorted and packaged on the farm. No tubers are brought in from any other grower, so you can be assured that the quality meets my standards, and I therefore guarantee named cultivars (so please contact me if there is any mislabel concern once flowering).

PLANTS

All plants are young plants with strong healthy root systems, shipped in a recyclable / compostable pot that can be planted straight into the ground with your plant, reducing transplant shock.
All plants are sent beautifully and securely packaged via Express Post only to ensure your plants arrive quickly.
Please unpack and water your plants immediately on arrival and let them recuperate from their transport experience in a cool shaded area prior to planting. All packaging used is recyclable, so please reuse or sustainably dispose of the materials.
Please contact me immediately via email with photographs if there is any issue on arrival of your order. Failure to do so within one week of receipt removes any right to claim damage.
A Growing Guide is provided with your order to assist you in growing your plants successfully, however NO responsibility is taken by me for the plants or their growth after you have received them.
You are responsible for the health of your plants after receiving them. Every climate and soil type is different so it is very important you learn what works in your individual environment and take care of your plants accordingly.